Contact Us

Your satisfaction is our top priority! Whether you need to track your order, have questions about products, or require other assistance, we’ve organized all the essential information here to help you get support quickly and smoothly.

1. Track Your Order Status

To check the latest progress of your shipment conveniently, please use the professional tracking platform below:
Visit https://www.17track.net/en for real-time order tracking.

2. Get Answers Efficiently

For common questions such as shipping policies, return procedures, or product details, we recommend visiting our FAQ Help Center first—you’ll likely find the answer you need instantly, saving you time!
If your question isn’t addressed in the FAQ, feel free to leave us a message via the contact form. We’ll review your inquiry carefully and respond promptly.

3. Response Time & Office Hours

  • Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding public holidays)
  • Response Commitment: We aim to reply to all emails and messages within 1 business day. If you haven’t received our response within this timeframe, please check your spam or junk folder—our replies may have been filtered there accidentally.
  • A Kind Reminder: We’re working diligently to assist every customer as quickly as possible. Sending multiple messages about the same issue may cause delays in our response process. We appreciate your patience and will get back to you as soon as we can!

4. Direct Contact Channels

For urgent matters or personalized assistance, you can reach us directly through the following channels:
  • Email : support@chzovia.com (Our primary contact channel, ensuring detailed and accurate responses)
  • TEL: +1 510 751 0182 (Available during office hours for immediate assistance)
At Chzovia, we’re committed to resolving your concerns and providing you with a worry-free shopping experience. Thank you for your trust and support!